Legal
Privacy Policy
Plain language, no surprises. Last updated October 2026.
Your card data never touches our server
All payments are processed by PayPal. When you check out, payment happens on PayPal's secure, PCI-compliant systems — RailForge never sees or stores your card number. We receive only what we need to fulfill your order: a confirmation that payment cleared, your email, and (for physical items) the shipping address you gave PayPal.
Information we store
- Order records: your order reference, items, totals, email, and — for physical orders — your shipping name and address.
- Download links: tokenized, expiring links tied to your order (and a download count/timestamp for support and fraud protection).
- Custom photos: for Figure Forge, the reference photo you upload is stored privately, used only to make your figure, and is never shown publicly.
- Reviews: if you submit one, the name and text you provide are shown publicly once approved; your email (optional) is kept private.
Use of your information
We use your information only to process and deliver your order, provide support, and — if you ask us to — answer your questions. We don't sell your data, and we don't send marketing email you didn't ask for.
Cookies & analytics
The site uses a basic session cookie so your cart and admin login work — that's it. We don't run third-party advertising trackers. PayPal and our host may set their own cookies as part of providing their services.
Access, deletion & contact
Want a copy of your order data, or want it deleted after your order is complete? Just ask — see the Contact page. We'll keep only what we're required to for tax and record-keeping.